PHONE: (408) 354-5901 100 SOUTH SANTA CRUZ AVE., LOS GATOS CA REQUEST APPOINTMENT
HOURS: MONDAY - FRIDAY 9-9 SATURDAY 9-6 SUNDAY 9-5
Spa Policies and FAQs
Cancellation Policies & Fees
We understand there are unplanned events and emergencies in our client’s lives resulting in cancelled appointments. We are happy to cancel or reschedule the appointment if given notice before 24 hours prior to your appointment.
If it is less than 24 hours notice, we will do our best to fill the spot, and if we do, there is no charge to the cancelling client. However, if the appointment time goes unfilled, we need to charge $40 for each facial or massage, waxing services are charged at 50% of the regular price, to partially compensation our professional therapist who has reserved that time specifically for you.
Accommodating the needs of our clients and their busy lives is a priority to us, but there is also a need to ensure our practitioners are compensated fairly for their time. We’re sure you can understand that, and appreciate your cooperation with this policy. All services need a credit card to guarantee a reservation, so please have a Visa or MasterCard ready when booking.
Please respect the sanctuary we provide and turn your cell phone off upon arrival.
Prices and Services
Prices and services are subject to change without notice.
For any occasion, there is no better gift for a loved one, special friend or valued employee than the gift of relaxation. You may purchase gift cards in person, by fax or on line at www.thespalosgatos.com. Gift cards are available in any dollar denomination. Gift cards are not refundable or replaceable even if lost, misplaced or stolen. Gift cards are not valid for Aqua Salon or cosmetic medical services.
We are open Monday through Friday from 9 a.m. to 9 p.m., Saturday from 9 a.m. to 6 p.m. and Sundays from 9 a.m. to 5 p.m.
Massage clients must be at least 16 years old and facial clients can be as young as 12. Children may not accompany you in the treatment room and may not be left unattended in the lobby. All senior levels are welcome! We do have treatment rooms upstairs, so if you’d rather avoid the stairs, please let us know when you schedule your treatment.
Frequently Asked Questions:
Is parking a problem?
When planning your arrival time, please make sure you allow ample time for traffic and parking. We have several free unlimited-time parking areas very near The Spa, and there are also parking spaces behind our building dedicated to Spa patrons only. Directions and maps (including parking areas) are available on our website.
Why should I arrive early for my service?
We recommend that you arrive at least 15 minutes prior to your first treatment. This not only allows you to check in, but also to take advantage of our beautiful library area where you can sit and enjoy complimentary light refreshments as you relax and unwind prior to your service. Arriving late for your service will deprive you of valuable treatment time.
What should I bring?
Because robes, slippers and towels are provided, you need not bring any special clothing for your spa service. We provide blow dryers, brushes and other products in the lounges if you’d like to utilize them instead of bringing your own, but you may want to bring your favorite make-up and curling iron.
What will I do with my personal belongings?
The Spa provides you with a personal locker and key. We do regret that we cannot be responsible for lost or stolen items, so it might be best if you left your valuables at home to ensure their security – especially jewelry, as we will ask you to remove it before any spa service.
What do I wear during my service?
Most people will undress completely for facial, massage and body therapy treatments. If you prefer, you can wear undergarments. Proper and conservative draping techniques are always observed during our treatments and robes are provided for all our guests to use during their time here.
What should I tell my therapist?
Disclosing any medical conditions or prescription medication you are using before your service begins is very
important. Allergies, pregnancy, high blood pressure, etc. may be affected by certain services. Communication with your therapist is encouraged. For example, if the pressure of your massage is too light or too deep, let your
therapist know. You should also let them know if you want them to focus on or avoid certain areas (such as ticklish or sore spots). Feel free to voice any questions or concerns; treatment time is your time.
What if I’m Pregnant?
Pregnant women in their first trimester and women with a high-risk pregnancy should avoid many types of treatments at spas. If you are pregnant, be sure to tell the Spa Hostess your current status when booking any appointments. They will know which treatments are suitable and which are not. Always check with your obstetrician before going to any day spa.
How do I deal with gratuities?
Gratuities are always appreciated! We prefer gratuities be in the form of cash. Typically, when you receive a gift certificate, the gratuity is not included. Gratuity envelopes are available at the front desk at the time of check out for your convenience and should not be dealt with in the treatment room.